PRIVACY POLICY
Last Updated: August 31, 2026
At Mysmartfi we, respect your privacy and is committed to protecting the personal information of our customers, website visitors, and users of our products and services.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit www.mysmartfi.com , contact us, purchase or use our products, or use any related installation, automation, security, or support services.
By using our website, products, or services, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
When you contact us, request a quotation, purchase a product, or use our services, we may collect:
We may collect information related to the products and services you use, including:
Depending on the products and services used, certain technical information may be collected or processed, including:
The exact information collected may vary depending on the product, device manufacturer, software platform, and services being used.
When you visit our website, we may automatically collect certain information, such as:
We may use your information for the following purposes:
With your consent, we may also send you information about new products, offers, promotions, or services.
You may opt out of promotional communications at any time.
Mysmartfi may provide, install, configure, or integrate smart home automation products manufactured or operated by third-party companies.
These products may collect, process, or transmit information according to their own privacy policies and terms of service.
For example, certain third-party products may process:
Mysmartfi is not responsible for the independent privacy practices of third-party product manufacturers, cloud service providers, mobile applications, or technology platforms.
We recommend that customers review the privacy policies of the respective manufacturers and service providers before using their products or services.
Certain products, services, installations, or mobile applications may use location information.
Location information may be used for purposes such as:
We will collect or use precise location information only where necessary for the relevant service and where appropriate permissions have been provided.
Our website may use cookies and similar technologies to improve website functionality and understand visitor usage.
Cookies may help us:
You may choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
We do not sell your personal information.
We may share information with trusted third parties where necessary to provide our products and services, including:
We require service providers handling information on our behalf to use appropriate safeguards and to use the information only for legitimate business purposes.
Mysmartfi may provide products and services that are connected to third-party platforms, applications, cloud services, or manufacturers.
When you use such services, your information may be collected and processed according to the privacy policies of those third parties.
Mysmartfi encourages you to review the privacy policies and terms of service of all relevant third-party providers.
We are not responsible for the privacy practices, security practices, or content of third-party websites, applications, or services.
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of electronic transmission or storage is completely secure.
Customers should also take appropriate steps to protect their accounts and devices, including:
Mysmartfi cannot guarantee absolute security of information transmitted over the internet or stored on third-party systems.
We retain personal information for as long as reasonably necessary to:
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
Subject to applicable law, you may have rights regarding your personal information, including the right to:
To exercise these rights, please contact us using the contact details provided below.
Our website, products, and services are not specifically intended for children to independently provide personal information.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.
Parents or guardians who believe that a child has provided personal information to us may contact us.
We may update this Privacy Policy from time to time to reflect changes in our business practices, products, services, technology, or legal requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
We encourage users to review this Privacy Policy periodically.
By using our website, products, or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described in this policy, subject to applicable law.
